SRE 실천의 핵심

● Change is best when small and frequent.

● Design thinking methodology has five phases: empathize, define, ideate, prototype, and test.

● Prototyping culture encourages teams to try more ideas, leading to an increase in faster failures and more successes.

● Excessive toil is toxic to the SRE role.

● By eliminating toil, SREs can focus the majority of their time on work that will either reduce future toil or add service features.

● Resistance to change is usually a fear of loss.

● Present change as an opportunity, not a threat.

● People react to change in many ways, and IT leaders need to understand how to communicate with and support each group